Happy Refunding

I used to love JetBlue. Like, really really loved them. Then their prices went up and they started charging for the extra legroom seats, so I hated them for awhile (see this past blog entry). But slowly, they're redeeming themselves. Like this new thing they've got called the JetBlue Promise Program. Basically, if you've gotten laid off this past week and have already purchased a flight, they're offering to refund it! They're the first company I've noticed where rather than just acknowledge the recession and expect people to deal with it, they're doing something about it and looking out for the passenger's well-being. Read all about it HERE.

What the...

Check out this error message I got while trying to book a flight on JetBlue. It reads:
You have arrived at a location not expected by the program.

This is not really a problem; we just didn't expect to see you here...(and it goes on).

Here's my response:

Dear JetBlue-
Waddya mean you "didn't expect me here??" I was in the middle of choosing my seat during the checkout process. I clicked "continue" and you guys sent me here. Saying you "didn't expect to see me here" is pretty much a UI issue, no? Here's a thought- you should either fix this glitch, or not admit to me that you don't know why I got redirected here. And seriously guys- get a writer who's gone through the 20 steps involved with purchasing a flight. 'Cuz saying "This is not really a problem" when it happens right before you ask for my credit card is just fucking annoying. Worst. Error. Message. Ever.
Sincerely,
YOUFAIL